Refund Policy

How refunds work for fees paid to Growthora for consulting and execution services.

At a Glance

Services already initiated or delivered are non-refundable.
Refunds are considered only for duplicate payments or our failure to deliver.
Approved refunds are processed within 15-45 working days.
Cancellations must be made at least 48 hours before a scheduled session.

Scope

This policy applies to all Growthora services including business strategy consulting, market research, process optimisation, digital growth, and training.

Non-Refundable Services

Initiated or delivered work

Any service that has commenced - including business plans, reports, and consultations - is non-refundable once work has started.

Advance / booking fees

Fees paid to secure a service slot are non-refundable, except when Growthora fails to initiate the service within the agreed timeframe.

Eligible Refunds

A refund may be considered only in these circumstances:

✓Payment was duplicated or made in error
✓Growthora was unable to deliver the service due to internal limitations
✓A signed Agreement or Undertaking explicitly entitles you to a refund

All refund requests must be sent to hello@growthora.in with a clear explanation and proof of payment.

Refund Process

1
Submit request
Email hello@growthora.in with your company name, service details, and proof of payment.
2
Review
We assess the request and email you the refund terms - reason, amount, and conditions.
3
Acknowledge
You accept the refund terms via email reply.
4
Bank details
Provide your account number and IFSC code for the transfer.
5
Transfer
Refund is initiated within the timeframe below once all details are received.

Timeframe

15-45

working days after all documents received

Growthora is not liable for delays caused by banks, payment processors, or financial institutions.

Cancellation Policy

✓Cancel at least 48 hours before a scheduled session via email for a free reschedule.
✕Last-minute cancellations and no-shows are not eligible for refunds or rescheduling.
✕If you cancel after work has begun, no refund is issued for time already spent.

Grievance Resolution

Dissatisfied with a service? Reach out - we try to resolve concerns amicably before any formal process.

Include in your email:

Company name
Service availed
Query or complaint details
Your name and contact information

Contact

Questions about this policy?

hello@growthora.in

We respond within 3 business days.

Last updated: June 2025. This policy may be updated without prior notice.