Refund Policy

How refunds work for fees paid to Growthora for consulting and execution services.

At a Glance

Services already initiated or delivered are non-refundable.
Refunds are considered only for duplicate payments or our failure to deliver.
Approved refunds are processed within 15-45 working days.
Cancellations must be made at least 48 hours before a scheduled session.

Scope

This policy applies to all Growthora services including business strategy consulting, market research, process optimisation, digital growth, and training.

Non-Refundable Services

Initiated or delivered work

Any service that has commenced - including business plans, reports, and consultations - is non-refundable once work has started.

Advance / booking fees

Fees paid to secure a service slot are non-refundable, except when Growthora fails to initiate the service within the agreed timeframe.

Eligible Refunds

A refund may be considered only in these circumstances:

✓Payment was duplicated or made in error
✓Growthora was unable to deliver the service due to internal limitations
✓A signed Agreement or Undertaking explicitly entitles you to a refund

All refund requests must be sent to info@growthora.co.in with a clear explanation and proof of payment.

Refund Process

1
Submit request
Email info@growthora.co.in with your company name, service details, and proof of payment.
2
Review
We assess the request and email you the refund terms - reason, amount, and conditions.
3
Acknowledge
You accept the refund terms via email reply.
4
Bank details
Provide your account number and IFSC code for the transfer.
5
Transfer
Refund is initiated within the timeframe below once all details are received.

Timeframe

15-45

working days after all documents received

Growthora is not liable for delays caused by banks, payment processors, or financial institutions.

Cancellation Policy

✓Cancel at least 48 hours before a scheduled session via email for a free reschedule.
✕Last-minute cancellations and no-shows are not eligible for refunds or rescheduling.
✕If you cancel after work has begun, no refund is issued for time already spent.

Disclaimer & Payments

DISCLAIMER:

Growthora Advisory Private Limited is a consulting firm providing guidance, advisory, and execution support services. All services are delivered on a best-effort basis. We do not provide any financial, legal, or regulatory guarantees. All outcomes are subject to government procedures, approvals, and external factors.

NOTE:

All payments for services must be made exclusively in the name of Growthora Advisory Private Limited through our official payment channels, including bank transfers (NEFT, IMPS, RTGS) or authorized digital payment gateways. We do not accept payments to personal accounts or under any other name. Clients are strongly advised to verify account details before making any transaction. Growthora Advisory Private Limited will not be responsible for any loss arising from payments made outside our authorized channels.